Frequently Asked Questions

Yes! Follow the steps below: 

1. Log in to Online Banking.
2. Click on the More tab and select Check Ordering.
3. Enter our routing number: 241278785
4. Enter your account number.
5. Type in your zip code as listed on your account.
6. Select whether the account is for personal or business use and press continue.
7. Select the checks you would like to purchase.

NOTE: You can only order checks in Online Banking NOT Mobile banking

The simplest way to check your account balance is through Online Banking or Fremont FCU Mobile Banking app. Your balances can be found on the "Dashboard".

If you are enrolled in eStatements, you will receive an email when your statement or notice is available.
If you are not enrolled in eStatements, you will receive your statement in the mail at the address you provided when signing up with Fremont Federal Credit Union.

With our new online and mobile banking platform, you can make the following types of transfers:

• Internal: Move money within your Fremont Federal Credit Union Accounts
• External: Move money to and from your accounts at another financial institution
• Contact: Send money to a friend (Person to Person) using an email or text message

To transfer money in online banking, look for the Transfer Money Menu button along the top of your dashboard. To set up External Accounts and Contacts, click My Finance and select My Recipients, Contact, Send Invite, Name of Person you are sending the money to, Enter their Email or mobile phone information, Click Send Invite. Once the invite is sent, the recipient will need to accept the invite to receive payment.

To transfer money in mobile banking, select the red button with the plus sign and click Transfer Money. To set up External Accounts and Contacts, click My Finance at the bottom of the App and select My Recipients, Contact, Send Invite, Name of Person you are sending the money to, Enter their Email or mobile phone information, Click Send Invite. Once the invite is sent, the recipient will need to accept the invite to receive payment.

Before you can transfer funds to another FFCU member, you must first set up the person as your "Contact." With the new online banking system, a "Contact" is another FFCU member.

1. Select "My Finance" at the top of the menu on the desktop or from the Mobile App's bottom rail.
    
2. Choose "Contacts" and then click "Send Invite." Enter the email or cell phone number to invite the individual to your transaction list. That person will then have to approve the invitation and enter their Share ID. The Share ID is the 4-digit number that comes after the “S” or “L” of the account you want the money to go to. The image in this post is an example of where the Share ID is located.
3. Click here for more information on the Person Centric Share ID

Once the Contact approves their invitation, here’s how to transfer money to them:

1. Select “Transfer Money” from the top of the menu panel on the desktop or the “plus sign” on mobile.
    
2. Choose the account where you’d like to take the money from.
    
3. Select the Contact you wish to send the funds to and click “continue.”
    
4. Choose the amount, the date to transfer the funds, and the frequency. Then click “continue.”
    
5. Review your transactions and select “continue” again to complete the process.

1. Select "My Finance" at the top of the menu on the desktop or from the Mobile App's bottom rail.
    
2. Choose "Contacts" and then click "Send Invite." Enter the email or cell phone number to invite the individual to your transaction list. That person will then have to approve the invitation and enter their account number and financial institution’s routing number.

      3. Enter Recipients Name

      4. Enter Recipients Email or Mobile Phone Number

      5. Click Invite

Once the Contact approves their invitation, here’s how to transfer money to them:

1. Select “Transfer Money” from the top of the menu panel on the desktop or the “plus sign” on mobile.
    
2. Choose the account where you’d like to take the money from.
    
3. Select the Contact you wish to send the funds to and click “continue.”
    
4. Choose the amount, the date to transfer the funds, and the frequency. Then click “continue.”
    
5. Review your transactions and select “continue” again to complete the process.

Yes.

This is one of the most significant differences with the new system. All members, primary and joint, can now create an online banking login for their SSN. Every person can get their own unique username and can have their own access to any account they can transact business on, joint accounts, kids accounts, business accounts, etc. Joint and single accounts will all show up under YOUR OWN USERNAME.

• If you have multiple member numbers where you are the primary owner, all accounts will now appear behind a single username.
• If you are primary on one member number and joint on another, they will now also appear behind a single username.
• If you are solely a joint member, you can now have your own username and will only see those specific accounts where you have a joint role.
• Click HERE to see a Person Centric Example for Online/Mobile Banking

iOS and Android devices are able to use the Fremont Federal Credit Union mobile banking app. This includes, but is not limited to, iPhone, iPad, Android-enabled tablets, and Android-enabled smartphones.

Person Centric

If you want to reset your password before the upgrade (June 1st, 2021), just use the “forgot password” link below the login boxes and follow the steps provided.
If you wish to sign in after the upgrade and have forgotten your password, just click on the link “trouble signing in?” below the login boxes and follow the steps provided.

Before the upgrade (June 1st, 2021), if you’ve forgotten your username, just click on the link “Forgot Username” below the login boxes and follow the steps provided.
If you wish to sign in after the upgrade and you have forgotten your username, just click on the link “trouble signing in?” below the login boxes and follow the steps provided

Your member account number can be located on your FFCU Member Identification Card or on the bottom of your check between your routing and check number. Your member number is the middle number on your check and is between four and six digits. Be sure NOT to include the 8000 prefix or the last digit, indicting the check digit. Note that you can always visit any Fremont Federal Credit Union location for help obtaining your account number.
Please contact us at 419-334-4434 or stop in at any of our branches to obtain your full account number. For security purposes, we will not include any account numbers via email.

You can start using the updated version of online and mobile banking on June 1, 2021.

You can get to these menu items by clicking on the orange “+ circle” at the bottom of your App.

There are many possible reasons your login attempts have not been successful. Typically, you can access your account by following the password reset steps below:

1. Navigate to the Online Banking login page.
2. Click "Forgot Password?"

If you do not have the option to reset your password, your account may be locked. Please visit us at any branch location or reach us at 419-334-4434.

Yes. Online and Mobile Banking will have a new look. All of the same functionalities will be available. That said, we understand that change can be uncomfortable. Maybe you are used to the old navigation, so the new one takes a few seconds longer to get where you are going. We will do everything we can to get you acclimated quickly, and once you get your bearings, we think you are going to like the new experience.