Frequently Asked Questions

Edge

To learn more, visit Microsoft Support

• Select the Internet Explorer Menu icon (3 dots icon).

• Select Settings.

• Choose Privacy and services.

• Go to Clear browsing data, then select Clear browsing data now, and Choose what to clear.

• First, select the Time range you want to clear. We recommend All time.

• Then you may select Browsing history, Download history, Cookies, and other site data, and/or Cached images and files. We recommend clearing Cached images and files.

• Click Clear Now.

Firefox

To learn more, visit Firefox Support

• In the Firefox menu bar, click the Firefox option.

• Select the Preferences link.

• Click the Privacy tab.

• Under the History heading, click the clear your recent history link.

• Select the Cache checkbox. If you do not want to clear the browsing history, make sure to uncheck any boxes associated with this before you move to the next step.

• Click the Clear Now button.

Google Chrome

To learn more, visit Google Support

• Select the Chrome menu icon.

• Select the More Tools link.

• Select the Clear browsing data link.

• In the data drop-down menu, select the time range where you want to clear browsing data.

• Select the Cookies and other sites and plug-in data and Cached images and files checkboxes. If you do not want to clear the browsing history, make sure to uncheck any boxes associated with this before you move to the next step.

• Click the Clear Browsing Data button.

Safari

To learn more, visit Apple Support

• In the Safari menu bar, click the Safari option.

• Click the Clear History link.

• In the Clear drop-down menu, select the time range where you want to clear browsing data.

• Click the Clear History button.

With Safari you need to do the following:

• Go to Safari Preferences

• Select Privacy

• Turn off “Prevent Cross-Site Tracking”

The first time logging in again the MFA will ask for a code, but then the next time you log in it will remember your information