Frequently Asked Questions

There will be NO IMPACT in processing any automated loan payments during or after the upgrade.

Yes.

iOS and Android devices are able to use the Fremont Federal Credit Union mobile banking app. This includes, but is not limited to, iPhone, iPad, Android-enabled tablets, and Android-enabled smartphones.

We will be closed Saturday, May 29th, thru Monday, May 31st, and reopen Tuesday, June 1st at NOON. During the upgrade weekend, Fremont Federal Credit Union branches will be closed. Online and Mobile Banking will also be unavailable for the upgrade duration.

Though it seems like a lot, this timeframe is typical for an upgrade of this magnitude. We're taking the time to ensure our system is running properly before it is made available, which requires extensive testing by our staff. Our teams will be working diligently throughout the weekend to make this happen.

Bill Pay will not be available during the upgrade weekend. You will NOT be able to set up or cancel payments during the system upgrade. Bill Pay will not be available from May 28, 2021, at 5:00 p.m. through May 31, 2021. You must schedule any new, non-reoccurring payments needed for the dates of May 30-31, 2021, prior to Thursday, May 27, 2021, at 5:00 p.m. Any reoccurring bill payments you have set up prior to May 27, 2021, at 5:00 p.m. will process according to your scheduled date. Bills previously scheduled to pay for May 31, 2021, will be processed as scheduled. Please remember we never process Bill Pay payments on Saturdays and Sundays.

No. All Fremont Federal Credit Union branches will be closed.