Open Positions

Download Application here 
Please send a completed application, cover letter, and resume to our HR Department, at HR@fremontfcu.com.

Member Service Representative/Teller

Download Application here 
Please send a completed application, cover letter, and resume to our HR Department, at HR@fremontfcu.com.

DEPARTMENT: MEMBER SERVICES

SUPERVISOR TITLE: MSR SUPERVISOR

WORKING STATUS: HOURLY/ PART-TIME

SALARY LEVEL: STAFF DEVELOPMENT PROGRAM

ESSENTIAL JOB FUNCTIONS

• Cross-sell all credit union services.
• Transacts all member business or directs the member to proper departments.
• Assures that the teller counter is manned and ready for business throughout each business day.
• Maintains high quality of service to members and prospective members.
• Provides information regarding all services available to the membership and assists members with account problems/ issues.
• Maintains proper control over the terminal as instructed.
• Balances cash drawer daily.
• Sells money orders and cashier’s checks.
• Determines cash needs and satisfies same from MSR Supervisor.
• Closes accounts correctly and ensures there are no other active accounts before doing so. Inquires as to why member is closing account, trying to rectify any problems member may have had.
• Receives all mail and night deposit transactions as directed.
• Receives MasterCard and Visa payments/ cash advances from members.
• Assist members with transactions in a professional and courteous manner.
• Verifies sufficient funds on checks drawn on Fremont Federal Credit Union accounts. Assists in collecting NSF checks that were received by MSR as assigned.
• Provide any other assistance required to ensure the credit union provides maximum potential for growth in member service and convenience.
• “Floats” between all credit union offices as assigned to maintain adequate staffing and service levels.
• Any other duties as assigned.

SPECIAL EDUCATION/ SKILLS

• Financial services industry experience.
• Demonstrated written & verbal communication skills.
• Demonstrated organization and problem-solving skills.
• Product knowledge of Credit Union services.
• Interpersonal skills- build relationships/answer questions.
• Personal Effectiveness- shows work commitment/ demonstrates adaptability.
• Can handle multiple duties.
• Available to work FFCU’s posted business hours. Flexible, irregular hours as needed.
• Accurate, efficient cash balancing and data entry skills.
• TEAM PLAYER WITH A POSITIVE ATTITUDE.

EOE: M/F/VETS/Disabled

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

Information Systems Manager

Download Application here

Please send a completed application, cover letter, and resume to our HR Department, at HR@fremontfcu.com.

DEPARTMENT: Information Technologies

SUPERVISOR TITLE: Chief Information Officer

WORKING STATUS: Salary

SALARY LEVEL: STAFF DEVELOPMENT PROGRAM

ESSENTIAL JOB FUNCTIONS

• System Development and Integration: Lead the design, development, and integration of new information systems, applications, and technologies to enhance operational efficiency and member experience.
• Infrastructure Management: Oversee the maintenance, optimization, and expansion of the Credit Union’s IT infrastructure, including hardware, software, networks, and databases. Maintain properly scheduled back-ups of systems and application programs as directed and be able to perform recovery procedures as necessary.
• Security and Compliance: Implement and enforce robust security measures to safeguard sensitive data, comply with regulatory requirements, and mitigate cybersecurity risks.
• Risk Management: Identify potential risks and vulnerabilities within the information systems environment and develop proactive strategies to address them and follow through with correctional steps determined with the CIO.
• Vendor Management: Manage relationships with external vendors, contractors, and service providers to ensure the effective delivery of IT products and services.
• Team Leadership: Provide leadership, guidance, and mentorship to the IT team, fostering a culture of collaboration, innovation, superior end user support, and continuous learning. Perform annual reviews and goal setting, approving time, authorizing overtime, and coordinating staff vacations. Provide operational and procedural training for all staff in proper use and maintenance of all technology being used by the credit union.
• Technical Support: Provide technical support and troubleshooting assistance to staff members and end-users, resolving issues in a timely and efficient manner.
• Documentation and Reporting: Maintain comprehensive documentation of IT systems, processes, and procedures, and generate regular reports for management review.
• Database Management and Report Writing: Manage the Credit Union’s databases for easy report writing. Develop reports from that data that other departments, executives, or board members have requested.
• Possessing a working knowledge of application software and operating systems used by the credit union.
• Clearly communicate system hardware or software problems.
• Possessing a high degree of interpersonal skills to communicate with credit union staff, department managers, senior management, members, and vendors to accomplish goals for productivity and quality of service.
• Independently thinking and analyzing, potentially involving extremely complex and variable situations.
• Adhering to all government and credit union regulations and policies.
• Apply and evaluate policies and procedures for the department to ensure consistency.
• Regular and reliable attendance.
• Report all maintenance and inventory needs related to technology equipment and software to the attention of CIO in an efficient and timely manner.

SPECIAL EDUCATION/ SKILLS

• Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.
• Advanced knowledge of Microsoft Office 365 applications and settings. Advanced skills in using computers and related equipment, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Proficient in personal computer applications. Ability to operate, troubleshoot, and maintain all credit union operating systems and peripheral equipment. Ability to selectively extract, verify, and compile data. Able to produce high quality work.
• Strong knowledge in database administration and report writing using tools such as Crystal Reports and/or Jaspersoft.
• Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

EOE: M/F/VETS/Disabled

Job Type: Full-time

Pay: Salary starts from $61,710.59 per year

Benefits:

• 401(k)

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education and Preferred Experience:

• Bachelor’s Degree or equivalent experience preferred.
• Five years’ experience in Information Technology is preferred.
• Certification such as CISSP,CISM,ITIL,PMP,Network+ or equivalent experience in Information Systems is required.
• Strong technical expertise in infrastructure management, network administration, cybersecurity, database management, and report writing.
• Project Management experience is required.
• JavaScript Programming experience preferred.

Work Location: One location

Download Application here
Please send a completed application, cover letter, and resume to our HR Department, at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal opportunity employer and welcomes all qualified candidates to apply.