Open Positions

Download Application here 
Please send a completed application, cover letter, and resume to our Human Resource Manager, Hilda Howard, at hhoward@fremontfcu.com.

MEMBER SERVICE SUPERVISOR

Full-time

Pay: From $15.00 per hour

DEPARTMENT: MEMBER SERVICES

SUPERVISOR TITLE: BRANCH MANAGER

WORKING STATUS: HOURLY/ FULL-TIME

ESSENTIAL JOB FUNCTIONS

Responsible for maintaining a sufficient balance of currency at all times. Also responsible for the supply of checks and money orders.

• Approves large checks/ cash withdrawals. Assists and notifies the Compliance Coordinator for transactions over $10,000 cash.
• Performs all supervisory override duties as prescribed by policy.
• Assists MSRs with daily balancing problems and other differences that may arise.
• Responsible for all training and development of all MSR employees in the branch /department.
• Ensures that policies and procedures adopted by the Board and various committees, which pertain to this area of responsibility, are properly implemented and effectively administered.
• Periodically audits the cash basis of each MSR. Does surprise cash count. Balances cash daily and assists with change funds.
• Prepares reports of all shortages and overages on a daily basis. Notifies Branch Manager immediately of all unreasonable irregularities and any cash shortages.
• Assigns, directs, coordinates, and reviews work of staff assigned to the MSR department. Supervises and follows up on all daily activities.
• Is responsible for security in the teller area, ensuring all cash drawers are properly locked, the safe/ vault is secured, and all alarms are activated.
• Is responsible for the scheduling of hours for MSR’s in-branch /department and ensures the teller area is manned and ready for business throughout the day.
• Responsible for keeping MSRs supplied with sufficient supplies and forms to process daily activities.
• Run daily finish procedures.
• Maintain a high quality of service to members and prospective members.
• Maintains proper control over the terminal as instructed.
• Actively support the sales and service culture of the credit union.
• Balance and maintain records and report sales for money orders and postage stamps.
• Order, receive, and verify cash. Also, tag bags of loose coin and prepare documentation for shipment of coin.
• Dispense and receive teller cash.
• Removes night drop entries daily from the depository and records in the log.
• Responsible for annual performance appraisals of MSR staff.
• Assists in looking up statements or checks in OnBase.
• Performs special assignments and other assigned duties as required.

EDUCATION/ SPECIALIZED SKILLS REQUIRED

Financial services industry experience with a minimum of two years of supervisory experience preferred.

• Knowledge and understanding of all credit union products and services.
• A high degree of confidentiality.
• A superior level of member service, be a positive role model for staff.
• Demonstrated written and verbal communication skills.
• Demonstrated organization and problem-solving skills.
• Effectively utilize the FSP Front Office system and Microsoft Office programs.
• Interpersonal skills-builds relationships/cross-sells/answers questions.
• Personal Effectiveness- shows work commitment/demonstrates adaptability.
• Must have good interpersonal skills necessary for coordinating schedules and handling staff problems.
• Accurate, efficient cash balancing and data entry skills.
• Ability to organize and prioritize tasks in a flexible environment.
• Ability to work on more than one task at a time.
• Can attend out-of-town and out-of-state training and supervisory meetings as scheduled.
• Available to work flexible, irregular hours and before and after FFCU’s posted business hours as assigned/directed.
• TEAM PLAYER WITH A POSITIVE ATTITUDE.

EOE: M/F/VETS/DISABLED

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8-hour shift
• Day shift

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Preferred)

Member Service Representative/Teller

Download Application here 
Please send a completed application, cover letter, and resume to our Human Resource Manager, Hilda Howard, at hhoward@fremontfcu.com.

DEPARTMENT: MEMBER SERVICES

SUPERVISOR TITLE: MSR SUPERVISOR

WORKING STATUS: HOURLY/ PART-TIME

SALARY LEVEL: STAFF DEVELOPMENT PROGRAM

ESSENTIAL JOB FUNCTIONS

• Cross-sell all credit union services.
• Transacts all member business or directs the member to proper departments.
• Assures that the teller counter is manned and ready for business throughout each business day.
• Maintains high quality of service to members and prospective members.
• Provides information regarding all services available to the membership and assists members with account problems/ issues.
• Maintains proper control over the terminal as instructed.
• Balances cash drawer daily.
• Sells money orders and cashier’s checks.
• Determines cash needs and satisfies same from MSR Supervisor.
• Closes accounts correctly and ensures there are no other active accounts before doing so. Inquires as to why member is closing account, trying to rectify any problems member may have had.
• Receives all mail and night deposit transactions as directed.
• Receives MasterCard and Visa payments/ cash advances from members.
• Assist members with transactions in a professional and courteous manner.
• Verifies sufficient funds on checks drawn on Fremont Federal Credit Union accounts. Assists in collecting NSF checks that were received by MSR as assigned.
• Provide any other assistance required to ensure the credit union provides maximum potential for growth in member service and convenience.
• “Floats” between all credit union offices as assigned to maintain adequate staffing and service levels.
• Any other duties as assigned.

SPECIAL EDUCATION/ SKILLS

• Financial services industry experience.
• Demonstrated written & verbal communication skills.
• Demonstrated organization and problem-solving skills.
• Product knowledge of Credit Union services.
• Interpersonal skills- build relationships/answer questions.
• Personal Effectiveness- shows work commitment/ demonstrates adaptability.
• Can handle multiple duties.
• Available to work FFCU’s posted business hours. Flexible, irregular hours as needed.
• Accurate, efficient cash balancing and data entry skills.
• TEAM PLAYER WITH A POSITIVE ATTITUDE.

EOE: M/F/VETS/Disabled

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

Download Application here
Please send a completed application, cover letter, and resume to our Human Resource Manager, Hilda Howard, at hhoward@fremontfcu.com.

Fremont Federal Credit Union is an equal opportunity employer and welcomes all qualified candidates to apply.