Visa Platinum

To place a dispute or report any fraudulent transactions on your Fremont Federal Credit Union Visa Platinum Card, call 1-866-606-2519.

To report your Fremont Federal Credit Union Visa Platinum Card Lost/Stolen, call 1-866-606-2519 – Out of the Country call collect 727-299-2449.

To change your Fremont Federal Credit Union Visa PIN #, call 1-888-886-0083.

To activate your Visa Platinum Card, call 1-800-631-3197.

Yes, applying for either of the two new credit card products will affect your credit score as this is opening another line of credit and your Visa Legacy card will be closed.

No, your rate will only change when Prime changes. This is unless you request a limit increase or apply for another card, in which case your credit would need to be pulled again.

Your terms and conditions did not change, so your minimum payment will remain the same with the Visa Legacy. The minimum payment for our two new card products will now be 2% of the total balance or $25.00.

We apologize for the inconvenience but during this transition period, the digital wallets will be down. We will keep you updated when this will be available for download.

Your mobile app is outdated. Uninstall and reinstall the app and it should fix the issue.

This is most likely due to the fact that at one time an attempt to click the link and register was made but ended up closing out before completing the first-time registration.

Here are the steps they need to take to resolve this:

1. In a web browser, verify that you are receiving a “server error” when clicking the Manage Card link.
2. Clear the browser’s cache. Not sure how to do this, search the internet based on the browser they are using. For example search: “how to clear cache in Google Chrome”.
3. Make sure the pop-up blocker is off. Not sure how to do this, search the internet based on the browser they are using. For example search: “how to clear cache in Firefox”.
4. Close the browser. Don’t miss this step!!
5. Reopen the browser and attempt to click the Manager Card link again.
6. Once it opens proceed to complete the registration process.
7. If using a mobile device you can now attempt the link from there as well.

   If it still does not work…

8. Manually add the following site to the “allowed to send pop-ups list” for pop-ups – fremontfcu.com/main/cards. This is in the area mentioned in Step #3.