COVID-19 Response Page
Click Here for a Letter to the Members
As our community continues to see increases in COVID-19 cases, we have made the difficult decision to adjust our branch operations.
Beginning Monday, November 23rd our branch locations will return to drive-thru only status, with lobbies available by appointment
Please remember you can always securely manage your accounts anytime, anywhere, 24/7 using Fremont Federal Credit Union's online banking, mobile app, bill pay, night deposit box, and our ATMs.
If you need to speak with a member service representative, please call our call center at 419-334-4434.
What we are doing?
Our Board of Directors and Executive Management Team is meeting regularly to evaluate and review the progress of the virus information regarding potential impacts to our daily operations. All of our contact channels remain available, and we are taking extra precautions to provide safe business and work environments for our members and employees. This includes monitoring information from the Centers for Disease Control/Prevention (CDC) and other health authorities, to stay up to date on recommended protocols regarding the prevention and spread of the virus. Additionally, enhanced cleaning services have been implemented at all of our branch and operation center locations.
Click to learn more about how to stay safe from the World Health Organization.
Will other services still be available?
Our online and mobile banking services are available for members who want to check balances, transfer money, pay bills and MORE. We can, also, take care of any transactions you may have at any of our drive-thrus. Don't forget to take advantage of our ATM's if you need to withdraw money, as well.
We are here to help if you are impacted by COVID-19 and in need of financial assistance. Our lending team is fully functioning and able to assist with new loan requests or help with existing loans.
With the current state of the Coronavirus, there are already scammers trying to get donations and sending spam emails. As an additional precaution, we encourage you to stay alert for suspicious email/text messages, phone calls, and fraudulent donation sites that may impersonate such organizations as a medical supply company, charity, or government agency claiming to be supporting efforts against the virus. As a reminder, an FFCU team representative will never contact you, without prompting, and ask you to verify your member number, full Social Security number, ATM, Debit/Credit Card number, or any other personal financial information.
Check out the link from the FTC on how to protect yourself from Coronavirus Scams.
For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.
If you have any questions specifically about your accounts, give us a call at 419-334-4434Go to main navigation