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Dear Members,

There is little doubt we have been facing a genuinely unprecedented situation for months now. The global coronavirus (COVID-19) pandemic is still affecting our families, businesses, communities, and our way of life worldwide. We at Fremont Federal Credit Union want you to know that our members' and employees' safety and well-being have always been and will continue to be our top priority. As our community continues to see an increase in COVID-19 cases, we have made the difficult decision to adjust our branch operations. Beginning Monday, November 23rd, our branches will be restricted to drive-thru and appointment-only service until further notice.

Branches with drive-thru service are available for cash and other financial transactions. Members requiring assistance with critical services can schedule an appointment at all branches by calling our 419-334-4434. We will continue to be available for all your lending needs.

We are monitoring public announcements and governmental recommendations regarding the pandemic, and these resources will lead our decision of when to restore full service to our branches.

We encourage you to use our remote channels including, Online & Mobile Banking, Online Bill Pay, Mobile Deposit, and ATMs. Not only can these channels be used from the safety of your home or car, but they are also significantly quicker. If you need assistance with any of these services, call our Member Service Department at 419-334-4434. Please know that we are here to help, but you may experience longer than usual hold times.

During these uncertain times, we understand that members may be financially affected. We will work with our members experiencing hardship due to the COVID-19 virus. Please call our Member Service Department at 419-334-4434 to discuss options available to assist you.

Thank you for your understanding as we work together to keep our communities healthy. We will continue to keep you updated with information. Please visit http://www.fremontfcu.com/Covi9-19_Response_Page_219.html for additional updates.

Please stay safe and healthy.

Sincerely,

Anthony Camilleri
President/CEO

 

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